StubHub will pay a $10 million settlement to ticket purchasers for violating federal rules about unfair and deceptive fees, the Federal Trade Commission (FTC) announced.
On April 9, the FTC said that StubHub, the nation’s largest ticket exchange and resale ticket provider, will settle charges for “deceptively advertising ticket prices on its website without clearly and conspicuously disclosing up-front how much consumers actually would pay, including all mandatory fees.”
The settlement involves tickets purchased between May 12 and 14, 2025.
“We have long supported all-in pricing because it provides clarity for fans,” a statement from StubHub obtained by USA TODAY said.
“This settlement covers a limited number of transactions, spanning just three days in May 2025, where some listings on our site may have displayed ticket prices exclusive of fees,” the statement continued.
“While we strongly disagree with the FTC’s view of the case, we are addressing their concerns by refunding a portion of those buyers’ fees.”
According to the FTC, consumers who purchased tickets from StubHub between May 12 and 14, 2025, are eligible for the settlement.
StubHub has contacted consumers who purchased tickets on these dates with additional information, the company statement shared.
The FTC noted that StubHub must begin issuing settlement payments 90 days after the order was issued on April 9, which would be July 8.
Consumers themselves don’t need to take any additional action and can expect the refund to arrive in the original form of payment or via PayPal if the first method fails.
The payment will reimburse the customers for the fees they paid on the ticket, such as fulfillment and service fees.
However, if the total amount owed is more than the total in the consumer fund, the order states that everyone will receive a portion of the amount owed.
The announcement comes after the FTC sent StubHub a warning on May 14, 2025, noting that the retailer was showing inaccurate ticket prices for the 2025 NFL season.
The FTC started its crackdown on live-event ticket prices after implementing the Rule on Unfair or Deceptive Fees, also known as the Junk Fees Rule, on May 12, 2025.
In the official complaint, the FTC highlighted that available tickets for sale for a Philadelphia Eagles vs. Dallas Cowboys game in November 2025 were listed at $236 each when customers initially looked at the website — but after selecting the tickets for purchase, they learned the cost was actually $319 after a $59 fee and $24 in taxes.
