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A viral video shows a Domino’s employee keeping her cool while being confronted by an angry group of customers demanding a refund.
The video, recorded by one of the customers, shows the group upset that the employee refused to issue a refund because the guests did not bring the pizza box back to the store.
The employee offered store credit, which was not well-received by the customers.
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“You could really just refund me,” one of the customers said in the video. “You can really refund me because all the food was dry and nasty.”
“I’m trying to offer you a credit,” the employee said calmly.
Viral footage captured a Domino’s worker (not pictured) offering store credit as upset customers continued pressing for a cash refund. (Andrew Harrer/Bloomberg via Getty Images)
“We don’t live over here,” a woman in the group responded. “We live an hour-and-a-half from here.”
“You gotta give back the product for me to give you a refund,” the employee said.
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A customer shot back, “But that’s something you should have said over the phone.”
The Domino’s employee said it was a misunderstanding and reassured the customer that it wasn’t her fault, but noted that bringing back the product is a requirement for refunds.
Customers in the video said they lived more than an hour away and could not return the pizza box for a refund. (Andrew Harrer/Bloomberg via Getty Images)
Still, the customers insisted she was disrespecting them.
“You [were] really rude,” one of them said.
The employee blew a kiss and said, “Have a good night” — which left the customers incredulous.
“I can’t imagine asking for a refund for what I already ate!”
“Did she just blow a kiss?” one person said off-camera.
The video went viral on X, with an overwhelming majority of commenters sympathizing with the Domino’s employee.
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“Isn’t it common sense to bring the item if you expect a refund?” the poster of the video asked.
“Good Lord! I don’t even like sending food back at the restaurant if they got my order wrong,” another X user wrote. “I can’t imagine asking for a refund for what I already ate!”
A third user said, “Refund policies vary, but generally some proof or return is expected.”
A Domino’s employee (not pictured) calmly explained company refund requirements while customers continued arguing inside the restaurant. (Nic Antaya/Bloomberg via Getty Images)
Other users commended the worker for keeping her cool during the heated dispute.
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“That’s ludicrous. That employee is better than me,” a commenter wrote.
Commenters online overwhelmingly sided with the Domino’s employee (not pictured) after footage of the heated interaction spread on X. (Craig Warga/Bloomberg via Getty Images)
Another said, “Wow! Give that woman a raise and promote her! Well done, young lady.”
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Digital reached out to Domino’s for comment.
